GET TO KNOW DONNA

Experienced Administrator, Operations Manager and Human Resources Manager with expertise in supervision of clinical and clerical staff, physician relations, day-to-day office management and problem solving, payroll, benefits administration, employment law, employee relations, community relations, compliance, staff training, and information systems maintenance.

 

RECENT PROFESSIONAL EXPERIENCE:

  • 2020 - Present: Licensed Life & Health Insurance Agent – Licensed in Alabama, Florida & Texas
    • Focused on serving the Health, Life, Medicare, Disability, Retirement & Long-Term Care needs for individuals and families.
    • Meet with clients to understand their needs and work to provide objective guidance and cost effective insurance solutions.
  • 2019 - Present: Pure Life Pharmacy, Director of Community Development (Consultant) – Foley, AL
    • Responsible for seeking new business opportunities
    • Develops, coordinates and implements plans to increase existing business
    • Provides market feedback to pharmacy owner
    • Work with clients to serve their needs and build long term business relationships
    • Serves as liaison between the pharmacy and the local communities
  • 2009 - 2016: Cardiology Associates, Operations Manager – Fairhope, AL
    • Supervised office staff (clinical and administrative) for 2 medical offices / Baldwin County Division (Fairhope, Foley – outreach in Bay Minette and Atmore)
    • Accountable for interviewing, hiring, terminations and disciplinary actions
    • Maintained day-to-day operations of Baldwin County offices
    • Reported directly to eight (8) specialty physicians, COO, and CEO
  • 2006 - 2009: Urology Associates of Mobile, P.A., Administrator – Mobile, AL
    • Supervised office staff (clinical and administrative) for 2 medical offices
    • Accountable for interviewing, hiring, terminations and disciplinary actions
    • Managed accounts payable system and all computer systems (includes all office equipment)
    • Maintained benefits for employees, including negotiations
    • Responsible for pension and profit sharing plan
    • Developed and maintained policies and procedures
    • Processed payroll for all employees, including physicians
    • Responsible for all financial reports, audits, and processes
    • Reported directly to six (6) specialty physicians
  • 2005 - 2006: Mobile Infirmary Health Systems, Physician Practice Manager – Anesthesia Services, P.C. – Mobile, AL
    • Supervised office staff
    • Accountable for all human resource functions
    • Maintained payroll and benefits for all employees
    • Liaison for student nurse anesthesia rotations from various universities
    • Provided daily anesthesia staffing for hospital OR and outpatient surgery facilities
    • Supervised credentialing process for doctors and nurse anesthetists
    • Responsible for new hire process and orientation of new employees
  • 2003 - 2005: Victory Health Partners, Administrator – Mobile, AL
    • Provided leadership, direction and administration of all aspects of clinic
    • Supervised department managers and all other clinical staff
    • Maintained clinic information systems, network, server, and patient management system
    • Performed all accounting functions including payables and receivables
    • Represented the clinic within the community through effective communication and Public Relations
    • Reported directly to Executive Director and Board of Directors
  • 1999 - 2003: Anesthesia Services, P. C., Human Resource Manager – Mobile, AL
    • Created Human Resource Department for Anesthesia Services, P.C.
    • Designed, implemented and maintained policies and procedures.
    • Human Resource responsibilities include: screening resumes, interviewing applicants, benefits administration, new employee orientations, personnel policy compliance, personnel changes, employee relations, terminations, exit interviews, OSHA compliance, Workman’s Compensation, leave of absence (FMLA), Performance Evaluations, COBRA administration, EEO issues, etc.
    • Responsible for entire payroll administration for medical practice.

PROFESSIONAL MEMBERSHIPS/ACTIVITIES:

  • Served as member of Board of Directors for the Mobile Chapter of Society for Human Resource Management
  • Served as Board Member for the Mobile Medical Group Management Association
  • Served as Diplomat for the Mobile Area Chamber of Commerce
  • Past Member of Board of Trustees for Christ United Methodist Church
  • Past Member of the Administrative Board for Christ United Methodist Church

EDUCATION:

Troy State University

  • Bachelor of Science in Business Management
  • Member of Phi Gamma Nu Professional Business Women's Sorority

Received Professional in Human Resources Certification (PHR) from the Human Resource Certification Institute.

Completed numerous Human Resource seminars, workshops, and training session.

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